Uyqu
Help with Pro, AI credits, soundscape delivery, on-device sleep recording, private iCloud storage, privacy, and account data.
Email help@mbefe.comOpen Uyqu → Settings → Restore purchases. Confirm the device uses the same Apple Account that made the purchase. You can review the subscription in Apple subscription settings. If it is active there but not in Uyqu, email us with a screenshot that hides personal payment information.
Check your connection, reopen Uyqu, and leave it open briefly so secure delivery can resume. Uyqu reuses the accepted generation instead of starting a second charge. If the backend fails before a ready result is committed, the matching allowance or purchased credit is automatically returned. Send us the approximate time and what the status screen says if it does not recover.
An active paid Pro subscription includes up to 7 accepted AI generations in a rolling 7-day window. It is not a Monday-to-Sunday reset: each slot returns seven days after it was used. The included allowance is used before separately purchased credits.
Credit packs are tied to your private Uyqu account, which restores automatically after reinstall or on another device using the same App Store account. If a verified grant is missing, include the Support ID from Uyqu Settings, pack size, approximate purchase time, and current balance. Do not send a password or full payment-card details.
In Library, tap the share icon on a completed AI track, or touch and hold it and choose Export AI creation. iOS will show Apple's share sheet so you can choose where to send or save it. Export remains available after Pro expires while the audio file is still on this device or restored from your private iCloud library. Blends, tones, curated tracks, previews, bundled audio, and source stems cannot be exported.
In Settings, open Privacy & Security → Microphone and allow Uyqu. Start recording deliberately from Uyqu before sleep. Analysis and captured event clips stay on this device; the feature does not upload night audio. Event clips automatically delete after 7 days.
Confirm you are signed into iCloud, iCloud Drive is available, and there is enough storage. In Uyqu Settings, check the private iCloud status and try sync again. An Apple Account change must be approved before Uyqu resumes. Only generated soundscapes and minimal playback metadata sync—never prompts, sleep journals, or night recordings.
Check Settings → Notifications → Uyqu, then confirm bedtime and morning reminders are enabled inside Uyqu. Low Power Mode, Focus settings, or a changed bedtime can affect delivery. Uyqu's scheduled sleep reminders are local device notifications.
Apple handles subscription cancellation and App Store refunds. Cancel from Apple subscription settings; deleting Uyqu does not cancel Pro. Refund eligibility is decided under Apple's policies and applicable consumer law. If Apple confirms a refund or chargeback, the related entitlement or credit grant can be reversed.
We may verify control of the identity or transaction. Apple purchase records and records required for law, security, refunds, or disputes may be retained by Apple or Uyqu as explained in the Privacy Policy.
A useful support message includes:
Never email your Apple password, verification code, full card number, private sleep recordings, or a sensitive generation prompt unless you intentionally choose to share it and it is necessary for the request.
Email help@mbefe.com. For details about personal data or purchases, also review the Privacy Policy and Terms of Use.